Deal Smart Inc. ("Deal Smart," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our communication platform on behalf of participating automotive dealerships ("Dealers").
By interacting with a dealership through Deal Smart's systems, you agree to the practices described below.
1. Information We Collect
A. Personal Information
When you communicate with a dealership through Deal Smart, we may collect:
- Name and contact information (phone number, email address)
- Dealership name, role, or relationship
- Communication preferences and history
- Vehicle interests, purchase intent, or service requests
B. Automatically Collected Information
We may automatically collect:
- Device identifiers and technical data
- IP address and approximate location
- Usage patterns and timestamps
- Cookies or similar tracking technologies
2. How We Use Information
We use information solely to:
- Facilitate communication between you and the dealership you contacted
- Provide automated or AI-assisted responses to your inquiries
- Schedule test drives, appointments, or service follow-ups
- Ensure message delivery and system integrity
- Prevent fraud and comply with legal obligations
Deal Smart does not use your personal communications to train AI models or for unrelated analytics.
3. Information Sharing
We may share your information only as follows:
A. With Participating Dealerships
Information you provide is shared with the dealership you are communicating with.
B. With Service Providers
We may engage vetted third parties for hosting, telecommunications, analytics, or compliance monitoring. These vendors are bound by confidentiality and data-processing agreements.
C. For Legal Reasons
We may disclose information when required by law, regulation, subpoena, or governmental request, or to protect our rights, property, or users.
D. Business Transfers
If Deal Smart undergoes a merger, acquisition, or asset sale, personal information may transfer as part of that transaction.
We do not sell, rent, or trade personal information.
4. Artificial Intelligence & Data Processing
Deal Smart uses AI and automation to assist dealerships in responding to inquiries.
- Messages are generated based on dealership-approved templates and data.
- Deal Smart does not retain or reuse message content for AI model improvement.
- You may request that a human representative review or respond to your inquiry at any time.
5. Data Retention
We retain data only as long as necessary to:
- Deliver and support services,
- Comply with legal or regulatory obligations, and
- Resolve disputes and enforce our agreements.
Typical communication logs are retained for up to seven (7) years, unless a longer period is required by law or by a dealership's contractual retention policy.
6. Your Rights and Choices
Depending on your location, you may have the right to:
- Access – Request a copy of your personal data.
- Correction – Request updates or corrections.
- Deletion – Ask that we delete your data, subject to legal retention obligations.
- Opt-Out – Reply STOP to any text message or email unsubscribe link to cease communications.
- Data Portability – Request your data in a portable, machine-readable format.
To exercise your rights, contact privacy@dealsmartai.com. We will respond in accordance with applicable law and within statutory timeframes.
7. Security
Deal Smart employs industry-standard safeguards, including encryption, access controls, and regular security assessments. While we strive to protect your data, no online transmission is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our services are not directed to anyone under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided information through our system, please contact us immediately for removal.
9. State-Specific Privacy Rights
California (CCPA/CPRA):
California residents have the right to know what personal data is collected, to request deletion, and to opt-out of "sales" or "sharing" of data. Deal Smart does not sell personal information.
Virginia, Colorado, Connecticut, Utah:
Residents of these states have similar rights to access, correct, delete, and opt-out of certain processing.
Requests may be submitted to privacy@dealsmartai.com and will be honored to the extent permitted by applicable law.
10. International Data Transfers
Your data may be processed in the United States or other jurisdictions where our service providers operate. We implement appropriate safeguards, such as contractual data-protection clauses, to protect your information when transferred internationally.
11. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be posted with a new effective date. Your continued use of our services after such updates constitutes acceptance.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Deal Smart Inc. Privacy Team
Email: privacy@dealsmartai.com