DealSmart AI ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our AI-powered communication services on behalf of participating automotive dealerships.
1. Information We Collect
Personal Information
When you interact with DealSmart AI, we may collect:
- Name and contact information (phone number, email address)
- Dealership name and role
- Communication preferences and history
- Vehicle interests and purchase intent information
Automatically Collected Information
- Device information and identifiers
- IP address and location data
- Usage data and interaction patterns
- Cookies and similar tracking technologies
2. How We Use Your Information
We use collected information to:
- Facilitate communication between you and participating dealerships
- Provide AI-assisted responses to your inquiries
- Schedule test drives, service appointments, and follow-ups
- Improve our AI models and service quality
- Send transactional messages and service updates
- Comply with legal obligations and prevent fraud
3. Information Sharing
We may share your information with:
- Participating Dealerships: Information you provide is shared with the dealership you're communicating with
- Service Providers: Third-party vendors who assist in providing our services (e.g., cloud hosting, analytics)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with mergers, acquisitions, or asset sales
We do not sell your personal information to third parties.
4. AI and Data Processing
DealSmart AI uses artificial intelligence and machine learning to process communications. Your interactions may be analyzed to improve response quality, understand intent, and provide personalized experiences. You can request human review of any AI-generated response at any time.
5. Data Retention
We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Communication history is typically retained for up to 7 years for business and legal purposes.
6. Your Rights and Choices
Depending on your location, you may have the right to:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Opt-Out: Unsubscribe from marketing messages (reply STOP to any text message)
- Data Portability: Receive your data in a portable format
To exercise these rights, contact us at privacy@dealsmartai.com.
7. Security
We implement industry-standard security measures to protect your information, including encryption, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. State-Specific Rights
California Residents (CCPA/CPRA)
California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to delete, and the right to opt-out of sales (though we do not sell personal information).
Virginia, Colorado, Connecticut, and Utah Residents
Residents of these states have similar rights to access, correct, delete, and opt-out of certain data processing activities.
10. International Data Transfers
Your information may be transferred to and processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy with a new effective date. Your continued use of our services after changes constitutes acceptance.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: